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Friday, April 29, 2011

200,000 Tiffin Boxes Delivered Per Day - Mumbai Dabbawala

India's most crowded city, Mumbai, has a unique take on boxed lunch.

Mumbai Dabbawala or Tiffin Wallahs: 200,000 Tiffin Boxes Delivered Per Day.
The famous Dabbawala or Tiffin Wallahs translates as one who carries the box. Tiffin is an old English word for a light lunch, and also the name of the multi-compartment metal lunch box that carries it. The Tiffin Wallah originated over a century ago when the many Indians working for British companies disliked the food served at work. Tiffin service was created to bring home cooking to the workplace. Today the city's 5,000 tiffin-wallahs deliver 200,000 tiffin-boxes filled with home-cooked food each day. 

The Nutan Mumbai Tiffin Box Suppliers Charity Trust better known as dabawallas.
This service was originated in 1880. In 1890, Mahadeo Havaji Bachche, started a lunch delivery service with about 100 men.[2]In 1930, he informally attempted to unionize the dabbawallas. Later a charitable trust was registered in 1956 under the name ofNutan Mumbai Tiffin Box Suppliers Trust. The commercial arm of this trust was registered in 1968 as Mumbai Tiffin Box Supplier's Association. The present President of the association is Sopan Laxman Mare. Nowadays, the service often includes cooking of foods in addition to the delivery. 

According to a recent survey, there is only one mistake in every 16,000,000 deliveries and the system has registered a performance rating of 99.999999. 
Prince Charles is a fan and patron of the Tiffin Wallahs and countless businesses and corporations study the system to learn of its success and efficiency.

Guiness Book of World's Record - Most dabbawala tiffin crates carried on the head.

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